Leonesse Cellars Wine Club Frequently Asked Questions
Q: How do I update my account?
A: To update your wine Club account please click here.
Q: What are your business hours?
A: The winery is open daily for tasting from 10 a.m. to 5 p.m. Office hours are from 8:00 a.m. to 5:00 p.m.
Q: How many shipments will I receive?
A: We currently offer (4) Wine Club shipments per year (Feb., May, August & November). Shipments are ready for pick-up the 2 nd weekend of that month. Customers who have chosen to have their wine shipped will receive their wine by the 2 nd or 3rd week of that month.
Q: Will I be notified that my shipment is ready? A: Yes, we notify all customers via e-mail or postcard at least a week prior to your shipment being ready to pick up or ship.
Q: When do I get billed for the shipment?
A: We will debit your credit card approximately the 1 st week of the Wine Club shipment month.
Q: How long do I have to pick up my wine?
A: You have 30 days to pick-up your wine from the time you are notified that the shipment is ready. As a courtesy, if you have not picked up your shipment by the allotted time, your package will automatically be shipped to you with applicable shipping charges applied to your credit card.
Q: Can someone else pick up my shipment?
A: Yes, you can authorize someone else to pick up your wine as long as we are notified each time in writing or in person of the name of the person who will be picking up the shipment.
Q: How do I update my account information?
A: Written notification is required for all name, address and credit card changes either by regular mail or e-mail by the last day of the month prior to the quarterly shipment. Leonesse is not responsible for charges applied to incorrect credit cards or shipments that are sent to incorrect addresses if notification is not received prior to the shipment going out.
Q: Can I sign up a friend or family member for a gift Wine Club membership? A: Yes. Just let us know how many shipments you would like them to receive. The minimum requirement is 2 shipments. We suggest you give us an expiration date for the membership. If you are not sure, you can always contact us at a later date when you wish to cancel.
Q: What is your cancellation policy?
A: You are required to receive at least 2 shipments before you can cancel your account. All cancellations must be done in writing by regular mail or e-mail.
Q: What happens if I am not home when my wine is delivered?
A: We recommend customers have their wine delivered to a business address since UPS requires an adult signature of someone over 21 years of age. UPS will attempt to deliver your package 3 times. They will leave a note on your door each time to notify you that they attempted to deliver. After the 3rd attempt, UPS will return the package to Leonesse. We will notify you when the wine is returned to Leonesse. If you choose to have the wine shipped back to you, the customer will be responsible for applicable shipping charges.
Q: Who can I contact for any questions or concerns?
A: Please call the Wine Club Department at 951/302-7601 ext. 101 or e-mail Jasmine Gioia in our Wine Club Department